Tag: governance
6 October 2026
Moving day — refactoring the knowledgebase without losing a sock
Restructuring the shared knowledgebase — every move applied the same principle: content lives where the person looking for it would look.
29 September 2026
Drafts, not sends — building the approval gate into the plumbing
Personas may draft external communication, but a human presses send — so the draft folder itself became the gate.